FixMyBlock is run by Tower Blocks UK.
If you use one of our contact forms, your message, name, and email address will be stored in our website database, and also be accessible to our small team of support staff. We adhere to strict internal privacy policies which comply with the GDPR.
Aside from our contact forms, we collect no personal data about you while you’re browsing the FixMyBlock website.
We collect anonymous browsing data, to track which pages on our site are most popular, but this data does not include any personal information, and is not tied directly to your browser or your IP address. It does not set any cookies.
If you use one of our contact forms, you are consenting to the processes as described on this page. The legal basis is GDPR 6(1)(a) – Consent of the data subject.
If you use one of our contact forms, your message will be kept until you ask us to remove it.
You may contact us at any time to ask to see what personal data we hold about you. Please contact us to request this.
You may request that we destroy the personal data that we hold about you, provided that there is no legitimate reason for us continuing to hold it. Please contact us to request this.
If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can report a concern here (but please do contact us first, so that we can try and help).
Let us know your email address, and we’ll follow up in a few weeks’ time to see whether there’s been any progress on your issue, and to get your thoughts on how we can make FixMyBlock more helpful. We will only use this for one survey email.