Tools you can use

You are not powerless! In fact, there are lots of methods and actions you can use to get tower block problems fixed.

Tools you can use

Contacting the Housing Ombudsman

Find out what the Housing Ombudsman is, and how they can help when you have a dispute with your landlord.

Tools you can use

Contacting Environmental Health

When should you contact the Environmental Health department?
Image by Haringey Liberal Democrats. A march on housing rights. Image by Haringey Liberal Democrats. A march on housing rights.

Tools you can use

Campaigning toolkit

Some housing issues and problems cannot be resolved quickly or easily, and may require an organised and ongoing effort to bring about lasting change. Following this plan will save you time and effort.
Image by SuHyeon Choi - a hand holds a phone above a crowd Image by SuHyeon Choi - a hand holds a phone above a crowd

Tools you can use

Using citizen journalism

What is citizen journalism and how can you use it to solve problems in your tower block?
Two doors with a staircase between them. Photo by Nick Chalkiadakis Two doors with a staircase between them. Photo by Nick Chalkiadakis

Tools you can use

Making a formal complaint

If you have made a request to your landlord and you're not getting results, then what can you do next to get things fixed?
Two people in front of a wrold map. One is filming the other in an interview. Two people in front of a wrold map. One is filming the other in an interview.

Tools you can use

Contacting the media

Sometimes, if you're not getting results through any other means, it can help to get some coverage in the local - or even national - press.
A letter box. Image by Dele Oke A letter box. Image by Dele Oke

Tools you can use

Contacting your local councillor or MP

Your elected representatives, like MPs and Councillors, can help you with your housing issues. Here's information on how to get in touch.
Two women discussing over a laptoip. Image by WOCintechchat Two women discussing over a laptoip. Image by WOCintechchat

Tools you can use

Starting or joining a Residents’ Association or an Action Group

Joining together with other residents in your block or community can make you much more powerful.
Image by Bobafred: the word INFO and braille beneath it Image by Bobafred: the word INFO and braille beneath it

Tools you can use

Using Freedom of Information

Freedom of Information is a way of getting information from public authorities, like councils or housing authorities. It's available to everyone and you don't have to be an expert to use it.
A woman throwing paper planes A woman throwing paper planes

Tools you can use

Contacting your landlord

Tips and letter templates to help you communicate with your landlord when there's something wrong, or you want to find out more.