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Water is leaking from another flat

Leaking pipes are a problem in any type of home, but in a tower block you are also at risk of water leaking into your home from the flats above or to each side of yours.

Leaks can cause structural damage to the building, and should be seen to as soon as possible.

You should always alert your landlord as soon as possible to notify them of the leak and get their advice on what steps to take next.

What might be causing a leak?

Sometimes leaks happen because pipes have failed: they’ve burst, rusted through, or become damaged over time.

Sudden leaks might also happen if, for example, your neighbour has left a bath running and it has overflowed.

Wear and tear can also cause a leak — for example if the sealant around your neighbour’s shower tray needs replacing.

What does the law say?

Your landlord’s responsibilities

Your landlord is responsible for keeping the structure of your flat in good repair.  So, if the leaks are caused by disrepair, they must fix it. The relevant law is the Landlord and Tenant Act 1985, section 11.  

If the leak is coming from somewhere in your flat, or another flat in the same building, it is your landlord’s responsibility to get it fixed (unless it is due to a neighbour’s negligence, such as leaving a tap running). But if the leak is urgent, you should take steps to stop it as soon as you can.

If the leak has caused damage to your home, for example, it has brought a ceiling down, this may be covered by buildings insurance. In this case, your landlord is responsible for claiming the insurance and sorting out repairs.

If the leak has damaged your furniture or belongings, you may be able to claim insurance as well.

What action can I take?

Immediately

Let your landlord know.

You should always try to contain the leak first (eg by putting a bucket under it), but after that you should check your tenancy agreement to see how your landlord deals with urgent maintenance issues.

Some operate a 24-hour emergency repairs line and will send a repair person quickly if the leak cannot be contained.

To think about later 

  • Leaks from above might mean that there is a gap between your flats. This is called ‘breached compartmentation‘ and is a fire risk (compartmentation means that each flat is a sealed unit, which helps to contain fire and stop it spreading to other flats).

    Look out for water flowing down the edges of walls rather than through light fittings or the centre of the ceiling — this means it’s more likely that there is a gap, and you should alert your landlord. 

Not sure what to say? You can copy this letter.

  • Failed pipes must be repaired by your landlord. Contact them as soon as you are aware there’s a problem.

Here is a letter you can copy, if you like.

Links to read

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