Tower block residents and the COVID-19 pandemic

Repairs

COVID and lockdowns are having an affect on some maintenance and repairs.

So far, maintenance workers are still allowed to enter the common parts of buildings, and even individual flats — no matter which tier you are in.

However, there may be longer delays than usual in getting repairs done, because workers at every stage of the process may be off sick or having to quarantine. For the same reason, landlords may be prioritising urgent work above other maintenance.

If you are isolating, you may also have concerns about letting workers into your home.

Advice

Check these sources for the most up-to-date information:

• Housing advice: coronavirus – Shelter
• Coronavirus – if you have problems renting – Citizens’ Advice Bureau

Check the restrictions in your area

• You can see the latest government advice here.

What to do if your repairs are urgent

Contact your landlord to report the issue. You can also ask them for any guidance about waiting times.

Even in the strictest lockdown areas, maintenance workers can still attend emergencies such as leaks, heating failures and dangerous faults. 

When indoors, workers must wear masks and stick to social distancing rules.

What to do if you are worried about a safety issue

As well as attending emergencies, your landlord can, and should, still conduct routine but legally required tasks such as fire risk assessments.

If you are concerned about a safety issue, you should let your landlord know. You can also contact some of the bodies we mention in our Tools You Can Use section, such as a Law Centre, Environmental Health or the Housing Ombudsman.

Visit the website of whichever body you want to contact to see how COVID has affected their service.

Rent

What does the law say?

Many tenants are struggling to pay rent because of job cuts caused by lockdown, or inability to work because of illness.  The Coronavirus Act 2020 changed the law from 29 August 2020 so that landlords have to give more notice of eviction while the pandemic continues.

You landlord may also have systems in place to help you manage your rent payments during this exceptional time. 

Advice

Check these sources for the most up-to-date advice:

• Coronavirus and problems with renting – Citizens Advice Bureau
• Covid-19 and renting – gov.uk

What to do if you are having problems with rent

• Let your landlord know, and ask them if there are any systems in place to help you.
• If not, contact your local Citizens’ Advice Bureau for advice.
• Consider writing to your MP or councillor to ask for help.

Related guides

Guide

My landlord isn’t making repairs

Your landlord should be keeping your tower block, and your flat, in good repair. If they do not, there are several things you can do.

Tools you can use

Contacting your local councillor or MP

Your elected representatives, like MPs and Councillors, can help you with your housing issues. Here’s information on how to get in touch.

Reference

What does disrepair mean?

‘Disrepair’ is the opposite of keeping a property in good condition. It means the landlord is allowing problems to develop, and not doing anything about it.  By law, your landlord must make sure that your residence is in a good state of repair. This includes: keeping the structure (walls, roof, floors etc) safe and sound.  […]

Tools you can use

Contacting Environmental Health

When should you contact the Environmental Health department?

Tools you can use

Contacting the Housing Ombudsman

Find out what the Housing Ombudsman is, and how they can help when you have a dispute with your landlord.

Reference, Story

How can my local councillor help?

Anne Clarke is a councillor in the London Borough of Barnet. We ask her about her experiences in supporting residents in her area with housing and disrepair problems