Repairs

A facemask and gloves - image by Jernej Furman A facemask and gloves - image by Jernej Furman

Guide

Tower block residents and the COVID-19 pandemic

Need repairs and not sure how COVID will affect the process? Here's the latest advice.

Letter

Making a complaint about poor repairs

A letter you can use to complain to your landlord about poor or ineffective repairs.

Letter

Asking for repairs

Use this letter to ask your landlord to make a repair to your flat or tower block.
A towerblock that is not being kept in good repair A towerblock that is not being kept in good repair

Reference

What does disrepair mean?

‘Disrepair’ is the opposite of keeping a property in good condition. It means the landlord is allowing problems to develop, and not doing anything about it.  By law, your landlord must make sure that your residence is in a good state of repair. This includes: keeping the structure (walls, roof, floors etc) safe and sound.  […]