Tools you can use
Advice on what to do if you have problems with your tower block.
The windows of my flat are leaking
What should you do if water is coming in through the edges of your windows? It can be a problem with the window frames or it might point to structural issues with your block.
There are cracks in the walls of my flat
Cracks in the walls, ceiling or floors are always a concern - and might point to more serious issues.
There are pests in my tower block
No-one wants to live with cockroaches, fleas or vermin. But getting rid of them may require a whole-tower block effort, not treating each flat individually.
There is condensation in my flat
Condensation is a common problem in tower blocks, and it can add to issues with mould or damp.
There’s damp or mould in my flat
Damp and mould do more than ruin the look of your flat: they can also cause health problems. It is your landlord's responsibility under law to ensure that your home is safe to live in.
Tower block residents and the COVID-19 pandemic
Need repairs and not sure how COVID will affect the process? Here's the latest advice.
Water is leaking from another flat
Leaking pipes are a problem in any type of home, but in a tower block you are also at risk of water leaking into your flat from the units above or to each side of yours.