Making complaints

Tools you can use

Contacting the Housing Ombudsman

Find out what the Housing Ombudsman is, and how they can help when you have a dispute with your landlord.

Letter

Following up when you haven’t had a reply

If you don't receive a response to your first letter it's time to follow up.

Letter

Telling your landlord about structural issues that may indicate a fire risk (cracks in the walls, leaking windows, etc)

If you have spotted signs of breached compartmentation in your flat, like cracks, leaking windows or broken cladding, use this letter to notify your landlord.

Letter

Making a complaint about poor repairs

A letter you can use to complain to your landlord about poor or ineffective repairs.
Two doors with a staircase between them. Photo by Nick Chalkiadakis Two doors with a staircase between them. Photo by Nick Chalkiadakis

Tools you can use

Making a formal complaint

If you have made a request to your landlord and you're not getting results, then what can you do next to get things fixed?
A woman throwing paper planes A woman throwing paper planes

Tools you can use

Contacting your landlord

Tips and letter templates to help you communicate with your landlord when there's something wrong, or you want to find out more.