Landlords

Letter

Making a complaint about conditions in your flat or block (including condensation, mould, damp)

Use this letter to notify your landlord that they have duties to keep your flat free of damp, mould and condensation.

Letter

Making a complaint about poor repairs

A letter you can use to complain to your landlord about poor or ineffective repairs.

Letter

Notifying your landlord about breaches in fire safety

A letter which you can use to report a fire risk in your tower block to your landlord.

Letter

Telling your landlord about structural issues that may indicate a fire risk (cracks in the walls, leaking windows, etc)

If you have spotted signs of breached compartmentation in your flat, like cracks, leaking windows or broken cladding, use this letter to notify your landlord.
A facemask and gloves - image by Jernej Furman A facemask and gloves - image by Jernej Furman

Guide

Tower block residents and the COVID-19 pandemic

Need repairs and not sure how COVID will affect the process? Here's the latest advice.
A view across Edinburgh, with Dumbiedykes social housing in the foreground A view across Edinburgh, with Dumbiedykes social housing in the foreground

Reference

What are social landlords’ obligations in Scotland?

A number of laws apply to landlords of social housing. These ensure that you home is safe, clean and kept in repair.
A towerblock that is not being kept in good repair A towerblock that is not being kept in good repair

Reference

What does disrepair mean?

‘Disrepair’ is the opposite of keeping a property in good condition. It means the landlord is allowing problems to develop, and not doing anything about it.  By law, your landlord must make sure that your residence is in a good state of repair. This includes: keeping the structure (walls, roof, floors etc) safe and sound.  […]

Reference

What is the Homes (Fitness for Human Habitation) Act 2018?

What does 'fitness for human habitation' mean? It's the name of a law that protects tenants from having to live in properties that are unsafe or unhealthy.